Last updated: 24 November 2025
NOX Energy Pty Ltd, a company duly registered in Australia with ABN 75 669 502 390, and having its principal place of business at Suite 401, 541 Kent Street, Sydney 2000, Australia; (referred to as NOX, we, us or our) has implemented this Privacy Policy to provide you with information about how we collect, hold and use Personal Information and Customer Data:
This policy will also apply to any information we collect about you by means other than those listed
above (for example, by written communications) on the same basis as this policy.
We are committed to the protection of your Personal Information in accordance with the Privacy Act 1988 (Cth) (as amended from time to time) (Privacy Act) and the Australian National Privacy Principles set out in the Privacy Act (Privacy Principles).
If you wish to make any inquiries regarding this Privacy Policy, you should contact us as specified in clause 12.
We may, from time to time, review and update this Privacy Policy including, to take into account new laws, regulations and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on our Website.
1. What is “Personal Information” and “Customer Data”?
“Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained. Personal Information collected may include (but is not limited to) the following:
(a) name, postal, billing, email addresses;
(b) contact details including telephone numbers (landline, mobile and fax);
(c) payment details; and
(e) certain information about how an individual uses our NOX Network.
“Customer Data” is information we collect about customers which is not considered to be Personal Information, because an individual’s identity could not reasonably be ascertained through the information. Customer Data collected may include (but is not limited to) the following:
(f) details about vehicles using our IPS and/or Charging Stations;
(g) the charging capacity of vehicles using our IPS and/or Charging Stations; and
(h) usage frequency and locational trends of vehicles using our Charging Stations.
2. When and why we collect Personal Information
2.1 We collect your Personal Information to manage our relationship with you and perform functions and activities relating to our business as further described in clause 5.
2.2 We may collect Personal Information such as your name, email contact details, billing and delivery addresses, and payment details when you:
(a) register an account for use of our NOX Network, NOX Apps or Website;
(b) access or use our NOX Network, NOX Apps or Website;
(c) request information about us, our products or services;
(d) request technical support or assistance;
(e) provide feedback or make new service requests;
(f) fill in a form relating to our NOX Network, NOX Apps or available on our Website; or
(g) contact us by telephone, email, through social media such as Facebook, post or in person.
3. Information collected via our NOX Network
3.1 We will not collect any Personal Information about users of our NOX Network except when they knowingly provide it or as otherwise described below.
Use of Charging Stations
3.2 When you connect your EV or Device to an IPS or Charging Station or otherwise use the NOX Network, the IPS or Charging Stations may collect and generate information about you. This information will be stored by or on behalf of NOX and accessible to us via the software supporting the NOX Network service.
3.3 The information collected by the IPS and/or Charging Stations will include, for example, the IPS and/or Charging Stations you use, the amount and type of services you obtain from each IPS and/or Charging Station, and other information regarding your use of our services. We may associate this information with your account and other Personal Information we hold about you, for example in order to bill you for your use of the IPS and/or Charging Stations.
3.4 When you connect your EV to a IPS and/or Charging Station or otherwise use the NOX Network, NOX may also collect, on behalf of itself and/or its business partners, non-personally identifying Customer Data relating to usage of IPS and/or Charging Stations. All such information may be shared by NOX with third parties in NOX’s sole and absolute discretion.
4. Information collected via our Website
4.1 We will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below.
Location-Based Services
4.2 NOX’s Apps may offer location-based search services to help you identify IPS and/or Charging Stations within the NOX Network. If you use these services, NOX may collect and generate information about you. This information may include your geographic location and the other information you specify in connection with your search, as well as the IPS and/or Charging Stations you locate using your search. The geographic location information may reveal your exact current location to NOX (if, for example, you send NOX your GPS coordinates or other precise location information).
4.3 NOX may share your location with third parties as part of these location-based services. For example, NOX may share your location with a third party to create a map or provide directions to nearby IPS and/or Charging Stations within our NOX Network.
Click Stream Data
4.4 When you visit and browse our NOX Apps or Website, our NOX App/Website host may collect information for statistical, reporting and maintenance purposes.
4.5 Subject to clause 8.3, the information collected by our NOX App/Website host will not be used to identify you. The information may include:
(a) the number of users visiting our NOX App/Website and the number of pages viewed;
(b) the date, time and duration of a visit;
(c) the IP address of your computer or other device; or
(d) the path taken through our NOX Apps/Website.
4.6 Our NOX App/Website host uses this information to administer and improve the performance of our NOX Apps/Website.
4.7 We may use Google Analytics to help analyse how you use our Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of the Website. Google will store this information. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personally identifiable information of visitors to our Website. We will not associate any data gathered from this Website with any personally identifying information from any source as part of our use of Google Analytics.
4.8 If you do not want your Website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
Cookies
4.9 Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns. Cookies may be either “persistent” or “session” cookies. A persistent cookie will be stored on the user’s computer and will remain valid until its set expiry date, unless deleted by the user before then. A session cookie, on the other hand, will expire at the end of the user session, when the internet browser is closed.
4.10 If you access our Website a cookie is downloaded onto your device when you first log on. Our Website uses session cookies but also persistent cookies for Google Analytics.
4.11 You can adjust your internet browser to disable cookies, or you can delete cookies already stored on your computer, however we may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.
5. How we use the Personal Information we collect about you
5.1 We use the Personal Information we collect about you for our business functions and activities, which may include the following:
(a) to communicate with you and provide you with information, products or services you have requested, via the NOX Network, NOX Apps, Website or otherwise;
(b) to manage and administer your account including in relation to your subscription, use of the NOX Network, use of the NOX Apps or Website or to answer any enquiries you may have about your account;
(c) to promote and market our products and services to you;
(d) to arrange for services to be provided by third parties;
(e) to personalise and customise your experiences on our NOX Network, NOX Apps or Website;
(f) to help us research the needs of our customers, and to gain a better understanding of your needs and the needs of customers generally;
(g) to conduct research for the purposes of improving our services, creating new services or updating the product provided via our NOX Network, NOX Apps or Website;
(h) to conduct research, data analytics and other reasonable activities on behalf of our business partners, such as EV original equipment manufacturers and automobile clubs, including in relation to usage and demographic trends of EVs and the NOX Network; and
(i) for internal operations, such as record keeping and data analytics.
5.2 We may be also disclose your Personal Information if we are required to do so by law.
5.3 We may collect and use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your Personal Information.
5.4 We will only collect and use your Personal Information in accordance with this Privacy Policy.
5.5 If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.
6. How we use the Customer Data we collect about you
6.1 We use the non-identifiable Customer Data we collect about you for our business functions and activities, which may include the following:
(a) collecting information and aggregate data on NOX Network services, current usage activities or trends and charging capacities at each IPS and/or Charging Station;
(b) carrying out research and analysis of the behaviour of our customers; and
(c) developing processes, products, services and benefits to better meet customers’ needs.
6.2 We may provide Customer Data to our business partners (including EV original equipment manufacturers and automobile clubs), agents, contractors, service providers or related companies for the purposes of, or in connection with, the supply of services to you and for the same purposes above.
6.3 You agree that NOX may use and analyse your Customer Data as required, including for the purpose of improving the NOX Network and including your Customer Data in aggregated anonymous databases.
7. To whom we disclose your Personal Information
7.1 In order to carry out the above purposes, we may disclose your Personal Information to third parties that provide products and services to or through NOX (including third party couriers), our business partners (including EV original equipment manufacturers and automobile clubs), suppliers, distributors, vendors, financial institutions, our professional advisors, and other parties to whom we are authorised or required by law to disclose information.
7.2 We may also disclose your Personal Information to our Website/NOX App host or software application providers in certain limited circumstances, for example when our Website or NOX Apps experience a technical problem or to ensure that they operate in an effective and secure manner.
7.3 The nature of the Internet means that some of your Personal Information may be transferred, stored, processed or used overseas by us or by third party service providers. This may happen if we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage, and processing of your Personal Information outside of Australia.
7.4 In connection with any use of Google Analytics by us, Personal Information may be disclosed to an entity or entities overseas where Google’s servers are located, where it will be stored solely for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your Personal Information in those countries.
8. Marketing
8.1 We may use your Personal Information to provide you with marketing material about us, our services, or products that we think may be of interest to you. We do not disclose any personally identifiable information of our users to advertisers.
8.2 You may opt-out of receiving marketing information from us at any time by:
(a) clicking on the “Unsubscribe” link included in any marketing email you receive from us; or
(b) contacting us as specified in clause 12.
8.3 Unless otherwise specified in this Privacy Policy, we or our Website/NOX App host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the Privacy Principles.
9. Finding out what Personal Information we hold about you
9.1 You are entitled to access Personal Information that we hold about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Privacy Principles. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal.
9.2 A request for access can be made by contacting us as specified in clause 12.
10. Updating, storage and security of Personal Information held by us
10.1 We aim to keep your Personal Information secure and up to date. Any Personal Information collected via our NOX Network, NOX Apps or Website or which is held on our systems, is protected by safeguards including physical, technical (eg firewalls, SSL encryptions etc) and procedural methods.
10.2 Personal Information that is held by us in hard copy is stored securely on our premises and is only disclosed or used for the purposes described in this Privacy Policy.
10.3 If we find that we have no further need for your Personal Information we may remove it from our systems and destroy all record of it.
10.4 You can update your contact and Personal Information at any time by contacting NOX as specified in clause 12 or alternatively through the “Account Information” functionality in the NOX Apps or the Website (if applicable). We welcome notification of changes to your details so we can keep our records up to date.
11. International Use and your Personal Information
We make no representation or warranty that your Personal Information will be collected, held and used by us other than in accordance with Privacy Principles set out in the Privacy Act. If you choose to access the NOX Apps or Website from locations outside of Australia, you do so at your own risk and such access will be subject to the laws of Australia.
12. What to do if you have a question, problem or complaint about our use of your Personal Information or this Privacy Policy
If you feel that your privacy has not been respected or that we have conducted ourselves inconsistently with this Privacy Policy in respect of your Personal Information, or for any other queries or communication in relation to this Privacy Policy, please contact us using the contact details listed on our Website. We will respond to all queries as quickly as possible. If you do not consider our response satisfactory, you may contact the Office of the Australian Information Commissioner.
If you have any questions or concerns relating to the use of your personal data please contact support@noxenergy.com.au
Will Ransom is a certified electrician and CEO/Founder of ModTech Group.
He has several qualifications and extensive experience across data, communications, and EV charging. Will and ModTech Group have spent the past 15 years serving the bespoke electrical needs of the thoroughbred racing, gaming, and strata industries. These projects have run the gamut from traditional electrical installations to incredibly unique low-lag GPS and broadcast/video work.
Beyond that, he has been an early pioneer in strata EV installations and, through that work, has identified the need for a product like the IPS to provide charging while utilising legacy electrical infrastructure.
Will leads both the field testing and NOX Certified Technician program, relentlessly focusing on ensuring our products are safe, fit for purpose, high quality, and easily installed.
Charlie is based in Melbourne and previously led Accenture’s Utilities Practice for Latin America, the Middle East, Africa, Asia, Australia, and New Zealand. This practice, which included a $700M portfolio, 5000+ individuals, and 75+ clients, covered all elements of generation, transmission and distribution, and retail across the gas, water, and electricity value chain.
He has been an active member of the sustainability, renewable energy, and electric vehicle communities for 25+ years. His passion for EVs culminated in founding and leading Accenture’s eMobility practice for Asia Pacific with a mandate to help decarbonise Australia and the world.
He has continued working in the net zero, peer-to-peer (P2P) network, and eMobility space through advisory roles across several organisations and as managing director of Velocious Investments and Consulting.
Through this work, he and NOX Energy’s CEO and Founder, Wylie Chak, discussed overcoming the charging access hurdle in EV adoption. NOX Energy, specifically the IPS, is intended to democratise everyone’s access to EVs by overcoming that hurdle.
Nick Bishop has 25+ years of experience in the financial industry. He held leadership positions at Aberdeen Asset Management and Gresham Partners as the Head of Australian Fixed Income and Managing Director, respectively. Nick co-founded Bishop & Fang Capital Advisory, covering both government and private sector.
His experience spans capital markets, funding, investment management, and advisory. He has been involved in capital raises on both Web3 and Web2 platforms. Nick is a founding member of the Aus DeFi Association.
Anna Turkington is an experienced marketing and communications specialist and founder of Get You Known, a boutique creative agency focused on delivering comprehensive marketing solutions that contribute to the long-term sustainability and increased visibility of businesses.
Anna is highly skilled in digital media, strategic communications, and brand development. Her professional experience includes senior marketing roles in the medical technology, education, and lifestyle sectors.
Anna has successfully developed and launched numerous brands across the lifestyle, education, technology, retail, health and fitness, legal, and healthcare sectors.
Evan Beaver is the CEO of Chargeteam, a specialist consultancy focused on EV charging and distributed energy resources.
Evan has a decade-long tenure in executive engineering roles within the EV charging and energy storage industry. Notable achievements include spearheading the Chargefox Ultra-rapid Network and establishing Tesla’s presence in Australia.
Evan’s expertise spans from boardroom negotiations to on-site project management, with a proven ability to secure capital and successfully execute grant programs.
Matthew Yates was the managing director of MOX Australia Pty Ltd, an industrial and building automation company. He oversaw the company’s operations in the Asia Pacific Region, encompassing Australia, Malaysia, Singapore, Thailand, the UAE, and Israel. Matthew is a graduate of The University of Queensland with a specialisation in Software Engineering.
His journey within MOX Australia spans a range of experiences, from product development to precision manufacturing and seamless supply chain management. His dedication and expertise have been pivotal in shaping NOX Energy’s integrated EV charging solution.
Wylie Chak is a seasoned banker with a passion for entrepreneurship and tech start-ups. With an impressive track record, he garnered valuable experience at prominent financial institutions, including Deutsche Bank, HSBC, and the Commonwealth Bank of Australia.
In 2015, he embarked on a new journey, joining Lindsay Wine Estate (LWE) in Australia as a managing partner, overseeing distribution and sales for the Asia-Pacific region. Under his management, LWE rose to prominence as one of the nation’s leading exporters of Barossa wine.
In 2019, he co-founded “Uollar”, a cryptocurrency investment platform based out of Hong Kong.
In 2023, NOX Energy was born out of realising the challenges faced by multi-unit residents when transitioning to electric vehicles (EVs). Today, NOX Energy has created an integrated solution offering property owners a simple and affordable charging infrastructure that will transform how Australians power their vehicles.
