Frequently asked questions |
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How does the Strata recoup its costs? |
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NOX provides a way for Strata's to recoup its costs by allowing them to mark up the cost of electricity. By doing this we see most properties achieve a payback period in less than 7 years. |
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What will it cost to install? |
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Unfortunately we wont know that until an electrician gets on site to quote your property and space. Installs vary depending on: distance from the electrical panel, indoor vs. outdoor, and power capacity just to name a few. |
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How does billing work? |
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The resident will pay NOX directly through our app for each individual session. At the end of each billing period, the Strata receives an invoice and will be reimbursed for the total energy used during that billing period. |
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Can I see how much my current bill is? |
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Yes, our mobile app allows users to view their current charge session in real-time, as well as view all previous sessions. These include the energy used and the amount the resident is being billed for. |
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Can multiple users be on the same socket? |
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Yes, we do allow for this however, we don't recommend sharing sockets as this sometimes becomes a hassle, but we also recognize that in some cases this is not possible. |
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Can someone 'steal' my charge session? |
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No, once a charging cable has been unplugged the current session stops. If a person then plug's in they must scan the QR and start a new session, which will be tied to their account not yours. |
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